Return Policy and Warranty

Clear Stream Monuments offers a limited warranty on vases and porcelain photo frames. This warranty guarantees these specific products are delivered free of defects. If litho paint is used on letters or carvings, this paint is warranted to be defect-free at the time the memorial is delivered. 

Every product sold by Clear Stream Monuments undergoes a thorough quality assurance inspection before being shipped. If, at the time of delivery, you discover a defect in the finished material or craftsmanship of our product, it will be repaired or replaced at no cost to you. To validate this warranty, please contact us within ten (10) days from the delivery date. 

We take every possible precaution to ensure your product is shipped exactly as you ordered. Before production, we confirm that all the information on the marker or monument matches the details of your order. If there is an error made by us, we will correct or replace the product at no cost to you. 

 

If you discover that you made an error when placing your order, we will do our best to assist you with making corrections. 

All shipped products are fully insured for your protection. This insurance covers any damage that may occur during shipment. However, the customer must inspect the shipment for missing items or signs of damage before signing for the receipt of goods. 

It is the customer’s responsibility to check the memorial for any signs of damage before signing off. All freight, loss, and damage claims must be filed with the shipping carrier’s insurance company within ten (10) days from the delivery date. Failure to do so may result in the insurance company denying the claim. 

If you notice any damage, please contact Clear Stream Monuments for further instructions. Our team is here to assist you in filing the insurance claim.